Frequently Asked Questions...
We know you have questions about setting up your Christmas and Holiday lights...
You've come to the right place to get many of those answers.
Please do not hesitate to contact us to ask any additional questions. We are always willing to help!
Q. When do you start installing for the year?
A. We install lights from October through December.
Q. When are lights taken down?
A. We do our best to take lights down as early as January 2nd through January 31st, weather permitting. We know things come up, so please let us know if we need to make other arrangements.
Q. Do you provide timers for the lights?
A. Typically, yes. We provide a digital timer for every job. We set them up on installation so you can rest assured the lights will be on at night and off in the morning. This also helps extend the life of the lights.
Q. Do you offer a military or veteran discount?
A. We absolutely do. Our military and veterans mean a lot to us. In fact, one of the company owners is a combat veteran while the other comes from a military family. Please ask for the discount when submitting your deposit. Please note – discounts cannot be combined with any other offers.
Q. What is a CLIPA Certified Installer?
A. Christmas Light Installation Pros Association is an organization dedicated to furthering education and reliability in the holiday lighting profession. They provide extensive training, a network for holiday lighting installers, and they ensure certified installers are educated on the latest technology and tips and tricks of the trade so they can provide the best customer service available. Installers are vetted for their work, customer feedback/reviews, and their ability to perform the necessary functions of the installation in a safe manner.
Q. Will you put up lights we already own?
A. Unfortunately, our insurance will not allow us to install lights we do not provide. This creates a liability risk we cannot take. Plus, we cannot provide our same maintenance standards as we do not know how these lights were initially installed, maintained, removed, or stored.
Q. When is payment due?
A. We require a 50% deposit to schedule installation. The final payment is due on the day of installation.
Q. Does someone need to be home during installation?
A. It’s not necessary for someone to be home as long as an electrical outlet is available on the outside of the home. If electricity is not available, we may require someone to be there.
Q. What are the power requirements for the lights?
A. We only install LED lighting, so power requirements are minimal, unlike incandescent lights of the past. The power consumption is very minimal as well, so power should be on a 15amp breaker and we prefer to use a GFCI (Ground Fault Circuit Interrupter) outdoor plug-in.
Q. Do you have a service charge for repairs?
A. Generally, no. If the maintenance is due to unlit bulbs or is related to the installation, we do not charge. However, we cannot be responsible for any repairs due to weather (rain, snow, sleet, etc.) or animals that may chew the lights (squirrels, dogs, cats, etc.). We also cannot be responsible for blown fuses or breakers due to the homeowner plugging in additional lights or devices. Lastly, we cannot be responsible for theft or vandalism. If one of these issues arises, we will need to charge a minimal fee.
Q. What communities do you serve?
A. We service Belton, Blue Springs, Fairway, Gladstone, Grain Valley, Grandview, Greenwood, Independence, Kansas City, Kearney, Lake Lotawana, Lake Winnebago, Leawood, Lee’s Summit, Lone Jack, Liberty, Merriam, Mission, Mission Hills, North Kansas City, Oak Grove, Odessa, Overland Park, Parkville, Platte Woods, Pleasant Hill, Prairie Village, Raymore, Raytown, Shawnee, Smithville, Roeland Park, and Westwood.
Q. Does KC Holiday Light Pros lease the lights or force the customer to buy the lights?
A. We lease the lights to our clients. This allows for us to provide a proper maintenance program, keeping your lights bright year after year and the client doesn’t have to pay for new lights every few years. It’s like a level-pay program for holiday lights.